Support & Service
Support that keeps the pen moving.
Every new UniProd includes three years of full coverage, backed by the US-based team that builds the machines — on the phone, on Zoom, and at the repair bench in Louisville.
In-house, not outsourced
The repair bench is in our building.
When you call support, you're talking to the operation that assembles, tests, and repairs the machines — not a call center. Boards get refurbished at our bench, parts ship from our shelves, and if a machine needs serious work, we swap it.
What customers say about it
The support is the part they rave about.
"Pen Point is top notch — like the Chick-fil-A of handwriting machine vendors. Their customer support is some of the best I've experienced in any industry. 10 out of 10 would recommend."
"They were super easy to do business with… I submitted a question to their tech support, and they responded to me within minutes! This thing doesn't skip a beat. It's awesome."
"I've purchased two machines from Pen Point Technologies over the past couple of years, and they have completely transformed my direct mail marketing… Thanks to these machines, I've achieved a 15x return on my investment. Their products and support are nothing short of outstanding."
The track record
Small operations. 200-machine fleets. Same coverage.
Handwritten mail is all we do. Thirty years in this industry taught us what works, what doesn't, and what a down machine actually costs the business that depends on it — so we build for reliability first and back it with people who know the machine cold.
handwritten pieces produced on our equipment
years supporting the handwritten mail industry
machines per client — desks to full fleets
pieces every machine is rated to write
The expensive machine isn't the one with the higher price tag — it's the one you can't rely on.
How we back the machine
Support that keeps the pen moving.
Phone Support
Installation, operation, and troubleshooting handled by our US-based team.
Satellite Installs
Something worn out? We ship the part and walk you through the swap on Zoom.
Video Bank
A full library of setup, operation, and maintenance videos — always on tap.
Machine Swap
Serious problem we can't solve remotely? We swap the machine, no drama.
Reliability is the spec that matters.
Buy it outright or rent it monthly — either way, the machine comes with the team that built it.