Thank you for choosing the Uniprod handwriting machine. We are committed to ensuring the satisfaction of our customers. However, due to the nature of our product, we have a strict no returns policy, as outlined below.
2. No Returns
All sales of the Uniprod handwriting machine are final. We do not offer returns, exchanges, or refunds for this product. Once the product has been shipped or delivered, the sale is considered complete and cannot be reversed.
3. 1-Year Warranty/Maintenance Plan
Every purchase of the Uniprod handwriting machine comes with a 1-year warranty/maintenance plan. If your machine is found to be defective or malfunctions within this period:
a. Defective Product: We will replace or repair the machine at no additional cost to you. This warranty covers only manufacturing defects and does not cover damages resulting from misuse, neglect, accidents, or normal wear and tear.
b. Replacement: In the event of a defect covered by our warranty, we will replace the machine. However, this replacement does not entitle the customer to a refund or to cancel the original purchase.
4. Exceptions to the No Returns Policy
The only exception to our no returns policy is if the wrong item is delivered:
a. Wrong Item Delivered: If you receive a product different from the one you ordered, please contact our customer service team within 24 hours of receiving the product.
5. Customer Service
If you have any questions or concerns about our no returns policy, the warranty, or if you believe your situation qualifies for the exception mentioned, please contact our customer service team at Support@penpointtech.com or (800) 556-8801.
6. Changes to This Policy
We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically to stay informed about our return practices.
By purchasing the Uniprod handwriting machine, you acknowledge and agree to this no returns policy and the terms of the 1-year warranty/maintenance plan.